☑️ Packaging - We use special material packaging to ensure safe shipment.
Careful preparation ensure the plants can last well during transit. Succulents consume their own water during transit, so it is normal for the plants you receive that appears dried up. ☑️ Preparation before Shipment - All roots will be washed, dried, trimmed, and disinfected prior to shipping and ship bare-rooted without soil (USDA compliant). ☑️ Refund & Return Policy - Contact us within 48 hrs if any issue upon received of parcels. ☑️ Quality Assurance - All plants direct from nursery, handpicked with strict quality control to be healthy before shipment. 💠 Every country and state has different custom regulations in which buyers are responsible. Don't worry, this is normal, indicating that plants are growing new roots. 💠 When newly planted, the leaves around the plant will appear dry out. However, the fallen leaves can be use to propagate.
💠 Some varieties of leaves will fall, which is a normal phenomenon during transit. But they will recover to their beauty in a sunny, ventilated environment and through good care. The color of the plants will fade during transit which is normal. 💠 Each plant is unique, the plant you receive may not be the same color or shape as the picture.
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